Privacy Centre

What information we hold about you

Only what you give us or what your use of our services creates: your name, email address and mobile number; your business name if you share it; enquiry, callback and quotation details; orders, invoices and payment records; project files and messages you share with us; support tickets and their replies; AI assistant conversations when you use the assistant; and your newsletter subscription if you opted in.

We use this information to respond to your enquiry, provide the services you buy, bill you correctly, support you, and send service updates. Marketing messages are sent only when you separately opt in - submitting an enquiry is never treated as marketing consent. We do not sell your personal information.

Your rights

Access: you can ask us what personal information we hold about you and ask for a summary of how it is used and who it has been shared with for providing your services.

Correction: you can ask us to correct or complete information that is wrong or out of date - for example a changed mobile number or business address.

Erasure: you can ask us to delete your personal information. We will delete what we no longer need, except records the law requires us to keep - such as issued invoices and payment records for tax and accounting - which cannot be silently erased.

Consent withdrawal: where we rely on your consent (for example marketing messages), you can withdraw it at any time, as easily as you gave it. Withdrawal stops future use; it does not undo processing that was lawful before withdrawal, or records kept under a legal duty.

Grievance: if you believe your information has been mishandled, you can file a grievance with us first and we will respond within 90 days at the latest - we aim to respond much sooner.

How to exercise your rights

Email support@ditasol.com or call +91 8418944182 and tell us what you would like - access, correction, erasure, consent withdrawal or a grievance. If you have a DITASOL account, you can also open a support ticket from your dashboard, which gives you a reference number to track the request. We may ask you to verify your identity (for example from your registered email or mobile) before acting, so that your information is never handed to someone else.

To stop marketing messages only, use the unsubscribe option in any marketing email or write to us at the email above - your services and account are not affected.

More detail

This page is a plain-language summary. The full Privacy Policy explains what we collect and why in more detail, and our contact details are: DITASOL, Ravindra Nagar Dhu, Padrauna, Kushinagar, UP - support@ditasol.com - +91 8418944182.