Refund & Cancellation Policy

How payments are verified first

Before any refund is considered, the payment is checked against the payment gateway's server-verified status and the matching invoice. A payment that was never verified as paid cannot be refunded.

Questions about this page can be sent through the Contact page of this website. DITASOL, Ravindra Nagar Dhu, Padrauna, Kushinagar, UP.

Requesting a refund or cancellation

To request a cancellation or a refund, contact us using the details above with your invoice or order reference. Each request is recorded and reviewed against the accepted quotation, the work already delivered, and the billing period it relates to.

How refunds are processed

Approved refunds are reconciled manually by an authorised member of the DITASOL finance team and recorded against the original payment. An automatic refund facility is not claimed on this website; the outcome and expected timeline for your request will be confirmed to you in writing after review.

How long a refund takes after approval

Once DITASOL approves your refund, we initiate it to your original payment method and confirm the approval to you in writing. After that point, the time the money takes to reach your account is set by your bank or wallet provider - it is bank-side processing time, not time spent at DITASOL.

As a guide, bank-side processing usually takes: UPI and wallets - about 2 to 3 business days; netbanking - about 5 to 7 business days; debit and credit cards - about 5 to 10 business days. If a refund has not reached you within these timelines after our written approval, contact us with your invoice or order reference and we will check its status with the payment gateway.

Monthly services

Monthly services are paid period by period through a new invoice for each period - there is no automatic recurring debit. Cancelling a monthly service stops future periods from being invoiced; amounts already paid for a period that has started are reviewed under the rules above.

Questions about this policy: please use our Contact page or the Privacy Centre.